Frequently Asked Questions (FAQ)

Bestellen

Pre-order information

Are you also excited about the new Pokemon TCG release and do you want to get it quickly? We at Pokemonwinkel.nl then offer you the option to pre-order a future release. It can sometimes happen that a pre-order product is delivered with delay by Pokemon itself or there is a delay in the transport chain. Unfortunately we cannot do anything about this. Your order will be delivered to you as soon as possible. Unfortunately, you cannot cancel pre-orders with us. This is because we like to keep the speed high when shipping your products and your order is immediately sent to the warehouse.

You can of course return or refuse the package upon arrival.

Pay

We accept a wide range of payment methods:

Returns

If you are not satisfied with your order at PokémonWinkel.nl, you can return the unused products within 14 days of receipt (see also article 6 of our General Terms and Conditions). After receiving the returned product, the purchase amount will be refunded within 3 days.

If the product is defective upon receipt, we ask you to contact our customer service immediately. We will then send you a new one within one working day after receiving the defective product.

The shipping costs are at your own expense. If you wish to return the order, please return the packing slip together with the products to the following address:

PokémonWinkel.nl
PO Box 33
8200 AA Lelystad

Shipping and delivery

We deliver all our products within 24 hours of payment. Ordered before 3:00 PM will be delivered the next working day! There is an exception for products that are out of stock or for pre-orders. This will be clearly indicated on the relevant product.

We ship with PostNL. You will receive a track and trace code from us once your package has been shipped.

Dispatch

We deliver all our products within 24 hours of payment. Ordered before 3 p.m., delivered the next working day! There is an exception for products that are out of stock or for pre-orders. This will be clearly indicated on the relevant product.

We ship with PostNL. You will receive a track and trace code from us once your package has been shipped.

All our products ship for free above €150.

Customer service

The fastest method currently is via our Live Chat

Our customer service is available Monday to Friday between 9:00 AM and 5:00 PM. You can reach us in different ways:

Via the Live Chat (button at the bottom right of the website)
Telephone: +31 (0)320 331 570
E-mail: support@pokemonwinkel.nl
Chamber of Commerce: 76716384


Mailing address:

PokemonWinkel.nl
PO Box 33
8200 AA Lelystad

You will usually receive a response by email within an hour.

Terms and Conditions

Article 1 – Identity

These are the general terms and conditions of pokemonwinkel.nl.
Located at Zeilweg 32, 8243 PK, Lelystad, Netherlands.
Pokemonwinkel.nl is part of Nero Trading BV and registered with the Chamber of Commerce in Lelystad, under Chamber of Commerce number 76716384 and VAT number.

Article 2 – Applicability

These general terms and conditions apply to every offer from Pokemonwinkel.nl and to every agreement concluded between Pokemonwinkel.nl and the consumer.
No agreement can be concluded with the consumer without the consumer's agreement.
By placing an order in the Pokemonwinkel.nl webshop, the consumer agrees to the general terms and conditions.

Article 3 – The offer

Pokemonwinkel.nl cannot guarantee that the website will be free of substantive or grammatical errors at all times. Pokemonwinkel.nl cannot guarantee that the information on the website is up-to-date at all times. Pokemonwinkel.nl is authorized to change the content of the website at any time.
The colors on the screen of the device that the consumer uses may differ from the colors of the original product. This may be due to, among other things, the settings of the device. Pokemonwinkel.nl makes every effort to display the correct colors in our webshop.

Article 4 – The price and payment

The stated prices of the products include 21% VAT and shipping costs from EUR 150.
Pokemonwinkel.nl accepts payments via iDeal, PayPal, Visa, MasterCard, Direct Bank Transfer, SOFORT Banking and Bitcoin.

Article 5 – Delivery

Pokemonwinkel.nl ships worldwide.
All products are shipped in collaboration with PostNL.
Orders are delivered to the consumer within two working days after successful payment. Delays in the delivery of the products may occur, and because Pokemonwinkel.nl is dependent on partners for the delivery of its products, Pokemonwinkel.nl cannot be held liable for this delay.
Pokemonwinkel.nl is not responsible for: failed deliveries as a result of the recipient not being at the specified address at the time of delivery, deteriorated product quality as a result of specifying an incorrect delivery address, deteriorated product quality as a result of incorrect actions of the recipient.

Article 6 – Exercise of right of withdrawal by the consumer

If the consumer wishes to exercise his right of withdrawal, he must notify Pokemonwinkel.nl within the cooling-off period.
The consumer has the right to return the order within 14 (fourteen) days after receipt of the order.
The consumer returns the product with all supplied accessories, in unused condition, and in accordance with the instructions provided by Pokemonwinkel.nl.
Products on sale, when clearly stated by Pokemonwinkel.nl, may not be returned.

Article 7 – Intellectual property

The website, Pokemonwinkel.nl, and all its subdomains are part of the intellectual property of Pokemonwinkel.nl, nothing may be copied or used without explicit permission from Pokemonwinkel.nl.

Article 8 – Privacy

Personal information is stored, used for the delivery of the consumer's order and is treated with care. Personal information will never be passed on to third parties.

Article 9 – Liability

Pokemonwinkel.nl is not liable for damage caused by the use of a product. This does not apply if the damage was caused by our intent, negligence or deliberate recklessness. The right to compensation will in any case not exceed the amount of the ordered and paid product.